FAQ'S
Frequently Asked Questions
1. How can I contact OptiWellLife?
You can email us at info@optiwelllife.com. Our customer service team is here to help with any questions or concerns you might have.
2. Do you ship worldwide?
Yes! We ship to most countries around the globe.
3. Where do you ship from?
All orders are shipped from our warehouses around the globe
4. Can I change or cancel my order?
- Timeframe: Please request any changes or cancellations within 12 hours of placing your order.
- After 12 hours: We process orders quickly, so changes after 12 hours can’t be made.
- Returns: If you still need to cancel after 12 hours, you can return the order for a full refund once you receive it.
5. What payment methods do you accept?
We accept:
- Major credit cards: Visa, MasterCard, American Express
- PayPal
6. When will my order be processed?
- Processing window: Monday to Friday (we do not process or ship on weekends).
- Typical timing: Orders are processed within 1–3 business days of placement.
- Holiday/Sale periods: Processing may take a bit longer during peak times (e.g., holidays or big sales).
7. How long will it take to receive my order?
Because of high demand, please allow 2–4 weeks for your order to arrive.
8. What if I don’t receive my order?
If you haven’t received your package within 30 days of shipping, you’re eligible for a full refund. Just contact us at info@optiwelllife.com and we’ll sort it out.
9. Will I be charged customs or import taxes?
- Displayed prices: All prices on our site are tax-free (in GBP).
- Upon delivery: Your local customs office may charge import duties, taxes, or fees. Any such charges are your responsibility.
- Delays: We aren’t responsible for delays caused by customs in your country. For details, check with your local customs office.
10. How do I return an item?
- Step 1: Email us at info@optiwelllife.com with your order number and reason for return.
- Step 2: We’ll guide you through the return process.
- Reminder: Items must be in original condition and packaging. Returns are accepted within 30 days of delivery (see our Return & Refund Policy for full details).
11. What if the item I received is damaged, defective, or incorrect?
If your order arrives damaged, defective, or not what you expected:
- Email us right away at info@optiwelllife.com.
- Include:
-
Your order number
-
Clear photos of the item(s) and packaging
-
A brief description of the problem
-
Frequently Asked Questions
1. How can I contact OptiWellLife?
You can email us at info@optiwelllife.com. Our customer service team is here to help with any questions or concerns you might have.
2. Do you ship worldwide?
Yes! We ship to most countries around the globe.
3. Where do you ship from?
All orders are shipped from our warehouse in the United Kingdom.
4. Can I change or cancel my order?
-
Timeframe: Please request any changes or cancellations within 12 hours of placing your order.
-
After 12 hours: We process orders quickly, so changes after 12 hours can’t be made.
-
Returns: If you still need to cancel after 12 hours, you can return the order for a full refund once you receive it.
5. What payment methods do you accept?
We accept:
-
Major credit cards: Visa, MasterCard, American Express
-
PayPal
6. When will my order be processed?
-
Processing window: Monday to Friday (we do not process or ship on weekends).
-
Typical timing: Orders are processed within 1–3 business days of placement.
-
Holiday/Sale periods: Processing may take a bit longer during peak times (e.g., holidays or big sales).
7. How long will it take to receive my order?
Because of high demand, please allow 2–4 weeks for your order to arrive.
8. What if I don’t receive my order?
If you haven’t received your package within 30 days of shipping, you’re eligible for a full refund. Just contact us at info@optiwelllife.com and we’ll sort it out.
9. Will I be charged customs or import taxes?
-
Displayed prices: All prices on our site are tax-free (in GBP).
-
Upon delivery: Your local customs office may charge import duties, taxes, or fees. Any such charges are your responsibility.
-
Delays: We aren’t responsible for delays caused by customs in your country. For details, check with your local customs office.
10. How do I return an item?
-
Step 1: Email us at info@optiwelllife.com with your order number and reason for return.
-
Step 2: We’ll guide you through the return process.
-
Reminder: Items must be in original condition and packaging. Returns are accepted within 30 days of delivery (see our Return & Refund Policy for full details).
11. What if the item I received is damaged, defective, or incorrect?
If your order arrives damaged, defective, or not what you expected:
-
Email us right away at info@optiwelllife.com.
-
Include:
-
Your order number
-
Clear photos of the item(s) and packaging
-
A brief description of the problem
-
-
We’ll work to replace or refund your items as quickly as possible.
12. When will I receive my refund?
Processing refunds: Once we receive and inspect your return (or process a valid cancellation within 12 hours), we send refunds to your original payment method within 7–10 business days.
Credit cards: It can take a few extra days for your bank to post the credit to your account. If you don’t see it after 10 business days, please check with your card issuer.
Still have questions?
Email us at info@optiwelllife.com and we’ll be happy to help!
We’ll work to replace or refund your items as quickly as possible.
12. When will I receive my refund?
- Processing refunds: Once we receive and inspect your return (or process a valid cancellation within 12 hours), we send refunds to your original payment method within 7–10 business days.
- Credit cards: It can take a few extra days for your bank to post the credit to your account. If you don’t see it after 10 business days, please check with your card issuer.
Still have questions?
Email us at info@optiwelllife.com and we’ll be happy to help!